Events System Administrator

EMAP

Job ID: 
ESAT/1410
Department: 
Technology
Employment Type: 
Full - Time , Permanent
Location: 
Shoreditch / Croydon

About Us:

EMAP is a B2B content, subscription & networking business. We connect influential people and organisations to a high-value network of decision-makers, data and ideas through our industry-leading portfolio of brands.  Emap's mission is to engage deeply with our niche industry communities across multiple media, serving our audiences with insightful journalism and great events; providing the information, intelligence and networking opportunities and connections with peers and suppliers that will enable them to successfully develop their interests, businesses and careers.

 

About the role:

EventsOne is a bespoke/custom built events management platform. You will be responsible for effectively supporting the EventsOne system; ensuring that our clients get the best experience. You’ll be technically minded with experience on a CMS (Drupal), have an excellent knowledge of events, a broad knowledge of online marketing and be an approachable with strong interpersonal skills.

 

About you:

The ideal person for this role will have Knowledge of global CRM Systems Basic knowledge of HTML as well as a good understanding of Service Desk solutions. You will have good organisational skills and excellent customer service standards. Taking a collaborative approach to your work you will have an excellent attention to detail and be a methodical logical thinker with a positive attitude: a 'can do’ approach, good work ethic and willingness to learn.

 

 

Key Accountabilities: 
  • Managing support tickets and adhering to SLAs
  • Supporting bespoke development and modules
  • Work with Web tech team resolving any platform / infrastructure issues.
  • Troubleshooting problems and seeing through to resolution
  • Liaising with events marketing team to understand requirements
  • Product configuration and setting up pricing
  • Adding / removing discounts, coupons and sponsors
  • Registration form changes
Apply: 

 

Please send your CV and a covering letter to metropolis.careers@emap.com

We’re committed to EMAP being a happy and healthy place to work, so we offer fantastic benefits and perks to our employees. They include 25 days of holiday per year (with the option to buy or sell), health plan and life insurance cover, Cycle 2 Work scheme, discounted gym memberships, retail discount vouchers and much more!

EMAP is a member of the Metropolis Group. Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept. You can see our privacy policy at www.metropolis.co.uk/privacy

We are an equal opportunity employer and value diversity. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status.