Customer Service & Sales Executive

  • Business: emap
  • Brand: Daltons
  • Base Location: Fleet street/Hybrid ( 3 days from home, 2 days in the office)
  • Employment Type: Full time, Permanent
  • Salary: £25,000+ 20% Bonus

Daltons Business has been connecting entrepreneurs with business opportunities for over 150 years and is the UK’s largest online platform for businesses for sale. The Daltons brand is firmly established, trusted and respected as the UK’s number one media for buyers and sellers of businesses and franchises, helping thousands of business owners each year.

As a Customer Service & Sales Executive you will be part of a full-service team, working with both buyers and sellers of businesses and franchises.  You will be providing a high level of customer service to new and existing clients while also proactively generating sales through renewals, incoming enquires and new business generating.

You will report to the Commercial Manger and also have day-to-day contact with your team members.  You will help support and manage client relationships, confirming sales, pro-actively helping and enhancing user experience, closely monitoring results in order to feed back to your line manager and help identify actions that could improve the user journey and impact revenue targets.

You will help private sellers list their business on the platform and also support them through their journey of selling their business on Daltons.

You will also work with Business Agents and Franchise brands in setting them up on our platform, answering queries, monitoring client results and implementing necessary actions to support performance as well as generating sales from these areas through business contract renewals and new enquiries and new business leads.

Key responsibilities:

  • To establish and maintain contact with client base, managing calls and emails.
  • Delivering a comprehensive level of customer service to clients, being the first point of contact for enquiries and
  • support, where appropriate filtering to wider team if needed.
  • Monitoring client advertising enquiry levels, identifying areas that may require support and helping deliver.
  • Provide marketing services to clients e.g. scheduling/creating/monitoring social media posts.
  • Build sustainable relationships with sellers, business agents and franchisors to support ongoing repeat business.
  • Keeping a thorough record of interaction/communication with clients within the CRM system.
  • Represent the company as needed at various industry Events & Exhibitions.
  • Updating the Daltons website as needed.
  • Provide ad hoc reports internally on private sellers, agents and franchisors and externally to clients where
  • permissible on advertising results.
  • Sales activity with private business sellers, business agents and franchisors; and will include (but not limited to)
  • a mix of incoming enquiries, bookings started online but not completed, client renewals and expiries as well as
  • new business sales.
  • Helping resolve client account queries.
  • To carry out any other ad hoc duties as may be required from time to time.

Skills and experience:

  • Excellent verbal and written communication skills, confident talking to clients.
  • Experience of working in a customer service and/or sales role.
  • A good problem solver.
  • Organised with good administrative skills.
  • Can prioritise and multi-task.
  • Computer literate (including Word and Excel) and comfortable learning new systems.
  • Team player

Core Competencies:

  • Building and managing relationships.
  • Ability to prioritise, deal with sensitive information and taking appropriate action on a regular basis.
  • Organisational awareness with the ability to operate with confidence and credibility across all functions of the
  • Good knowledge of Microsoft packages including Word, Excel and Powerpoint.
  • Excellent planning, organisational and time management skills, with the ability to work under pressure and to
  • tight deadlines and to demonstrate an effective and resourceful approach to addressing issues.
  • Sound judgement with the ability to interpret, analyse and disseminate information.
  • Confident and professional, with eye for detail.
  • Resourceful and purposeful, with initiative, drive and a strong desire to deliver exceptional results.

Personal Attributes:

  • Driven and positive
  • Professional with a high level of personal Integrity
  • Great communicator
  • Committed to self-development and success.
  • Team player

Learning & Development:

 At emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees.

Our employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, events management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviors to excel in their job roles, contributing to achieving our organizational objectives.

To support our employees’ career development, we have designed specialized programs, as well as other stand-alone role-specific and generic courses, under the emap academy.

 

This exciting position is a full-time hybrid role. 2 days in the office, 3 days from home. This could change over time depending on business needs.

Remote working or visa sponsorship are not available. emap does not offer visa sponsorship. Based on the UK employment law you need to have valid right to work in UK. Share code will be required during the interview process.

 

Benefits: emap is part of Metropolis Group. Together we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees.

  • 25 days of holiday per year (with the option to buy or sell)
  • Health plan
  • Life assurance
  • Cycle-to-work scheme
  • Discounted gym memberships
  • Retail discount vouchers
  • Rail season ticket loans
  • Private virtual GP access
  • Pension scheme
  • Income protection and more
  • Continuous learning & development opportunities
  • Seasonal flu jabs on site
  • One paid volunteer day per year
  • Summer and Winter parties
  • Work from home during August
  • In-house Excellence Awards and other innovation projects

Privacy:  Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept. You can see our privacy policy at www.metropolis.co.uk/privacy.

Diversity and Inclusion:  We are an equal opportunity employer and value diversity and inclusion.  All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status.

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